FAQ

At Simplx.com we are committed to bringing our customers the absolute best drop shipping services on the internet as well as the best in customer support and training. We have the top selling name brand products sold on the internet today. With over 60,000,000 name brand products we're sure you will find what you're looking for. Our goal is to provide the best products at the best prices without sacrificing quality.

Hours: Monday - Friday 9 AM - 5 PM MST.

Customer Service: support@simplx.com

Q: What is the Simplx Advantage?

A: The Simplx Advantage gives our clients access to a product source of over 60 million name brand products through our supplier network. This is an exclusive drop ship opportunity for those business owners who are looking to sell products online, without the standard headaches of purchasing and stocking their own inventory and dealing with merchandise shipping and returns. Simplx Clients don't sell foreign knock-off products! They have the advantage of having access to the latest quality name-brand products, without the worry of drop ship fees and purchasing in bulk. In addition, Simplx Clients earn cash-back for every purchase made. These benefits and more give our clients the Simplx Advantage in product sourcing!

Q: How do I become an Authorized Simplx Client?

A: In order to become a Simplx Client you must complete the online Client Application process. This information will be used to evaluate your business and help in determining your eligibility for use of the Simplx Service. Shortly after submitting your online application, you will be contacted by a company representative where you will be given additional information about the benefits of becoming an Authorized Simplx Client.

Q: Are your products new?

A: YES. ALL products are brand new and have the manufacturer's warranty included.

Q: What are your shipping methods?

A: We ship via UPS, FedEx, DHL, or USPS depending on the size of the order.

Q: Can my customer's track their orders?

A: Yes. All of your customers will be able to easily track their orders.

Q: How long will it take to receive my order?

A: Shipping times for drop ship orders are generally 3-5 business days. Most suppliers have expedited shipping options if your customer needs their order faster.

Q: Do you charge sales tax?

A: Sales tax is only charged if the merchant supplier has a physical location in the state to where your drop ship order is being delivered. In these cases you should pass the sales tax along to your customer that has purchased the product. Sales tax is reported by our product suppliers and you are not responsible for reporting sales tax through our drop ship network. You are responsible for reporting income. Please refer to a legal advisor for further information on income tax for your business.

Q: Do I really have access to millions of products?

A: YES. Simplx is one of the largest sources in the world for drop shipping discount products.

Q: Do items ever get on backorder?

A: YES. Due to delays with the manufacturer themselves, products do occasionally go on back order if the manufacturer runs out of a particular product. You and your customers always have the option to cancel a product order if you change your mind. Also, because our network gives Simplx Clients access to literally millions of products, most every product on our network can be found from multiple suppliers. We encourage our Clients to always have a backup supplier for the product they have chosen to resell; in the uncommon case that a product does go out of stock, Simplx Clients should have a backup source to be able to fulfill on the order for which their customer has already paid.

Q: What methods of payment can I use to place my drop ship orders?

A: All of our suppliers accept all major credit cards. Many accept PayPal and eCheck. We encourage all of our clients to use a reward point credit card or cash back credit card when placing their drop ship orders. A Simplx Client running a monthly sales volume of $100,000 puts an additional $1000 profit in their business by using a credit card offering a 1% cash back on all purchases.

Q: What if my customer receives their product and it is damaged?

A: Products that have a manufacturer defect are to be returned directly to the manufacturer and are covered under the manufacturer warranty. Products that are damaged by a shipping carrier are to be replaced or covered by the shipping carrier itself. Damaged merchandise can almost always be returned for a refund or exchange.

Q: What do I do if my customer wants to return their product?

A: Most suppliers in our network offer a 30 day return policy. If your customer is unhappy with their product for whatever reason you can work directly with the supplier to schedule a return and refund of that product purchase. Please consult individual supplier return policies for specific return information for your product.